Returns & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with easy returns and exchanges.
Easy returns within 7 days of delivery
Size or color exchanges at no extra cost
100% refund for defective products
Email us at returns@punjabheritage.com or call +91 98765 43210 with your order number.
We'll provide you with a Return Authorization Number (RAN) and return instructions.
Pack the item in original packaging with all tags, labels, and accessories.
Use the prepaid return label (if provided) or ship at your cost to our return address.
We'll process your return within 3-5 business days and issue refund/exchange.
If you receive a damaged or defective product, contact us immediately with photos. We'll arrange for immediate replacement or full refund including shipping costs.
If you receive the wrong item, we'll arrange for pickup of the incorrect item and send the correct one at no additional cost. Extended 30-day return window applies.
Custom-made or personalized items cannot be returned unless they are defective or not made according to specifications. Please review your customization carefully before ordering.
For bulk orders (10+ items), special return conditions may apply. Please contact our customer service team for bulk order return policies.